FAQs by Category

What is your refund policy?

Refund Policy: We will issue a 100% refund for up to 90 days from the date of purchase, unless you have started a course. Once you begin a course, no refunds will be given. After 90 days from the date of purchase, courses may be exchanged for courses of equal value or moved to another customer. Please contact Elite CEU at 866-556-5541 regarding refunds.

Can we be invoiced?

Definitely, we also accept Purchase Orders. Please contact one of our representatives to set up an account.

How do I pay?

You can purchase your credits through secure online shopping or by submitting the online order form by fax or mail to us with payment.

Is it safe to use my credit card over the internet?

Yes, Elite CEU utilizes 128-bit encryption and maintains this level of security by through 24/7 monitoring by GeoTrust QuickSSL. Click here for certificate verification

What methods of payment do we accept?

We gladly accept American Express, Mastercard, Visa, Discover and electronic or traditional checks.

Can I access the courses anywhere?

Yes, as long as you have access to the Internet, you can take online courses anywhere, anytime, 24 hours a day, 7 days a week.

However, courses are only available for 90 days after the date of purchase. Once a course is completed and inactive, it cannot be reactivated for study purposes.

How do your online courses work?

After you register for an account, or log into your newly created account, select your courses via our Course Catalog. Once you select and purchase your course(s) they will automatically be assigned to your account and you can start viewing the course in your Assigned Courses. Simply click on the course you wish to start, and the course will launch.

The courses are a mixture of video, lecture, text and interactions. Some courses contain knowledge checks or mini quizzes that will check your retention of the course material! There is a final exam at the end of each course, in which you need to pass successfully (70% or better) to gain credit for completing the course. After you successfully pass the final exam your account will be updated with the course status being marked as 'complete.'

How does the Alarm Level 1 Certification Course work?

Please click on the Alarm Level 1 page for details.

How long will it take me to finish a course?

Each course is designed to be self-paced. So, you can go as fast or as slow as you want (video courses excluded).

Once purchased, courses and certifications are active for 90 days. Courses and certifications can be reviewed as often as you like during that 90 days. After 90 days, courses will go inactive. We are able to reactivate courses that have not been completed, however you will need to contact our office during business hours for us to reactivate the uncompleted courses. Please remember, once a course or certification is completed and inactive, we are not able to reactivate the course.

What are the minimum system requirements?

In order to view the courses in the most optimum conditions you will need your computer to have at least the following: Internet Explorer version 6.0 or newer, or Mozilla Firefox (latest version); 500 Mhz Processor; 128 MB of RAM Memory; 56K Modem or better; Speakers and Sound Card; Flash Plug-In 6.0 or better; Windows Media 10.0 or better (optional for video courses); At least 800 x 600 screen resolution; Cookies must be enabled

What happens if I lose internet connection or have to log off

When you log back into your account on the ELITE CEU website, you can click on the course you were working on to start where you left off (video courses excluded.).

What if I forget my login and password information?

If you have forgotten your login information please click the “Forgot Password?” link. Enter the email address you registered with our site and answer your predetermined security question. Your login information will then be emailed to you.

Where are the testing centers located?

For the one hour proctored exam Elite CEU has partnered up with PSI. You can obtain the national list here to find the nearest location

How do I receive my certificate of completion?

Each course must be viewed in its entirety before obtaining credit. NOTE: Some States require passing a quiz with a 70% or better. Once you obtain a passing score we will process your certificate.

How long does it take before I receive my certificates?

Once your courses are complete we will email you a copy and one to your State governing agency (if applicable). Certificates are normally emailed the next business day after your final course is completed.

Will your courses qualify for my license renewal?

Make sure the course you purchase is approved for your license in the State needed. Each course description will tell you which State it is approved in, but not what license it is specifically approved for. You can also view our Interactive Map to view the courses that can be applied to each license by State approval by clicking here.

Can I use my certification for ceu credits?

No. Elite CEU provides both Certifications and CEU's (Continuing Education Units).

Can I use my nickname in my registration?

No. Please use your legal name or the name on your Security License in your registration.

How do I know what courses I need to take to renew my license for my state?

Our Interactive Map has a link to each States licensing Board/Committee and a list of approved courses for each State. Remember, it is ultimately your responsibility to ensure that you are meeting your licensing needs. If you are unsure about taking a class, please do not purchase the course or certification until you have verified with your State that it is approved and/or necessary.

How do I obtain a copy of my certificate of completion?

Depending on your State and its requirements, Certificates are normally written and emailed to the email in your registration the next business day after your final course is completed. However, each State has different requirements for Course Completion submittals. Elite CEU is required to follow the requirements of each State. If you have any questions in regards to your course completion submittals, you can either contact the Elite CEU office during business hours or your States licensing office.

How long are courses active?

Once purchased, courses and certifications are active for 90 days. Courses and certifications can be reviewed as often as you like during that 90 days. After 90 days, courses will go inactive. We are able to reactivate courses that have not been completed, however you will need to contact our office during business hours for us to reactivate the uncompleted courses. Please remember, once a course or certification is completed and inactive, we are not able to reactivate the course.

How many certificates can I get for each course or certification?

Each course or certification can be applied to two States. After that, additional certificates will be priced at $25.00 per State. If you mark multiple Certificate types in your registration, we will contact you to verify which States you are needing Certificates for.

You may need to download these to access our courses. Click the respective button to download:

Adobe Reader
Adobe Flash Player

My courses won't play after clicking "Run".

 
If you are using a PC, please:
    a. Use the above link to ensure you have the newest version of Adobe Flash
    b. Ensure you are using the newest version of Firefox, Chrome, or Internet Explorer
    c. Clear your history or your cookies
 
If you are using a iPad, please:
    a. Use the following link to ensure you have the free Articulate Mobile App downloaded. 
    b. After your download is complete, login to the Elite CEU website via your preferred browser
    c. Press "Run" and hold down the Launch Button that appears and the course will proceed via the app
 
My course is too small for me to read the text.
      To adjust your settings
         a. Go to your Control Panel,
         b. Choose Appearance and Personalization
         c. Under Display, choose "Make text and other items larger or smaller"
         d. This will allow you to magnify the coursework for better viewing
         e. For a closer view of specific information on a page, simply right click with your mouse and choose the 'Zoom In' option.